FAQs
Can't find what you're looking for? Drop us an email at info@caoticjewelry.com — we're happy to help.
Shipping
How long will my order take to arrive?
Shipping times vary by location. You can find full details on our Shipping & Returns page.
Do you offer Click & Collect?
Yes, we offer free Click & Collect at our London pop-ups (Fridays to Sundays).
Can I track my order?
Yes, you’ll receive a tracking link by email once your order ships.
Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Discover, Diners Club, and UnionPay.
Is my payment secure?
Absolutely. Our website uses SSL encryption and trusted payment gateways to keep your information safe.
I didn't receive an order confirmation. What should I do?
Please check your spam folder. If it's not there, contact us at info@caoticjewelry.com.
Returns & Exchanges
Can I return my order?
Yes, you have 14 days from delivery to request a return. Items must be unworn, unused, and in original packaging. Some exclusions apply — see our Returns policy.
Can I exchange an item?
We’re happy to offer exchanges if stock is available. Contact us as soon as possible to arrange this.
Can I return earrings?
For hygiene reasons, earrings can only be returned if faulty.
Product & Gift Information
Do you offer gift packaging?
Yes, all Caotic pieces come in signature packaging perfect for gifting.
Can I add a gift note?
Absolutely! You can add a personalised gift note at checkout, and we'll include it with your order.
Need More Help?
Still have questions? Get in touch at info@caoticjewelry.com — we’ll be happy to assist.
