Orders & Payments
Shopping with Caotic is safe, simple, and transparent. Below you'll find everything you need to know about placing your order and paying securely.
Accepted Payment Methods
We accept the following payment options:
- Visa
- Mastercard
- American Express (Amex)
- Discover
- UnionPay
- Diners Club
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed securely. Prices are shown in GBP (£), EUR (€), or your local currency depending on your location.
Secure Payments
Your payment security is our top priority. Our website uses SSL encryption technology and trusted payment gateways to ensure your personal information is protected at all times.
We do not store or have access to your full payment details.
Order Confirmation
Once your order is placed, you will receive an email confirmation within a few minutes, including your order number and details.
If you do not receive this email, please check your spam or promotions folder. Still missing? Contact us at info@caoticjewelry.com.
Changing or Cancelling Your Order
If you need to change or cancel your order, please contact us immediately by email or WhatsApp. We can only modify or cancel orders that have not yet been shipped.
Once your order has been dispatched, we’re unable to make changes. For returns, please see our Shipping & Returns policy.
Order Issues & Failed Payments
If you experience payment failure or an error during checkout, please:
- Check your payment details and try again
- Try an alternative payment method
- Contact your bank or card provider
- If the issue continues, reach out to us at info@caoticjewelry.com — we’re here to help
Need More Help?
If you have any questions about your order or payment, please contact us at info@caoticjewelry.com. We’ll get back to you as quickly as possible.
