Orders & Payments

GENERAL INFORMATION

Very important: If at the end of each order the total price is reflected in pounds, don't worry, it is normal. We currently work with a payment platform that facilitates the conversion of interest-free payment through our bank account in euros.
Each of our pieces is carefully prepared in our facilities, so all your orders should arrive in perfect condition. If this is not the case, send us an email to infomacion@caotic.es
If you are having difficulty completing your order or navigating through our website, please restart your web browser. If you continue to have problems, contact us, we will try to help you.
Our payment methods are:​
Pound sterling and euros, through the HSBC bank payment remittance, which guarantees maximum security in all your transactions.
Pay Pal, an international payment operator with which you can pay regardless of whether you are the owner of a PayPal account or not.
The following payment methods are accepted: VISA, VISA Debit, Maestro, MasterCard and Paypal. At this time, we are unable to accept any other payment methods not mentioned.
If you attempt to pay via a method that is not accepted, you will be responsible for any possible loss of funds.
International orders (non-EU countries) may be subject to tariffs. All applicable duties, taxes and duties are the sole responsibility of the customer. Additionally, all payments are charged in Pounds Sterling for UK customers and European Euros for all other EU customers.
If you have any problems with your payment, contact us as soon as possible at informacion@caotic.es

CANCELLATION POLICY

Once an order has been placed, we cannot make any changes to or cancel your orders. You can return your order once you have received it. You will find more details in our Returns Section.
We reserve the right to cancel the contract between you and us if: We do not have sufficient means to deliver the products you have ordered, or if one or more of the items you ordered were listed at an incorrect price due to a typographical error. If we cancel your contract, we will notify you by email and refund your money as soon as possible, but in any case within five working days of your order. We will not be obliged to offer any additional compensation for the disappointment suffered.

ORDERS AND AGREEMENTS

If you do not receive your order within seven business days of the date it was processed, we will have no liability to you unless you notify us by email or telephone of the problem within 14 days of the date. in which the order was processed.

If the products you received are not the ones you purchased, or are damaged or defective, or if the delivery is of an incorrect quantity, we will have no responsibility unless you notify us of the problem by email within seven business days of delivery. product delivery.

If under this condition you notify us of a problem, our obligation will be:

Fix any non-delivery; either

Replace any item that is damaged or defective; either

Refund you the amount paid depending on the way we choose.

Unless prohibited by law, we will not be liable for any indirect or consequential loss, damage or expense arising from any problem you notify us under this condition.

We are not responsible for any delays once items leave our facilities and are in the possession of the relevant courier company.

All applicable laws and regulations must be complied with, including obtaining all customs, import or other permits necessary to purchase our product. The import or export of some of our products may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

However, nothing in these terms and conditions is intended to limit any rights you may have as a consumer under applicable local law or other legal rights which cannot be excluded or in any way limit our liability for any personal liability.